We are committed to protecting your privacy and will not sell or pass on any details that you provide us with to any third parties. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order, and to provide you with the best possible service. However, we maybe obliged to disclose certain details in the event we are required to do so by law.

We would love to keep in touch with you about our latest products, promotional offers and news and if you give us your consent we will contact you either by email or post. Except for dealing with an order, we will not contact you in the future unless you have expressly given us your consent. We will also give you the chance to refuse any marketing material or other contact from us in the future.

Information that we will collect about you will include: your title, name, address, phone number, email address and what products you have purchased from us.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at

For in clinic treatments only we will collect information about your medical background to ensure we can offer the best possible treatments.

We will use all reasonable endeavours to ensure that the information we hold about you is accurate and up-to-date. If you would like to alter, check or ask us to completely remove your details, please contact our Customer Services Team by email at


All analyses are performed according to the highest professional standards, focusing on laboratory and data security standards.

All aspects related to the analysis are safe – it is safe from the user point of view, as the sampling procedure excludes any chance of injury or harm. It is also safe in terms of data security – all data is stored and handled according to EU and local legislation according to the highest security standards.

The client sample is marked with a unique ID code. Samples analysed in ISO accredited laboratory. Analyses performed according to EU and UK guidelines and standards. Data security organised according to ISO standards and GDPR.