GENERAL

The following terms and conditions apply to all transactions on www.lisafranklin.london (hereinafter called the “Website”) including telephone, in person sales and the use of the Website itself. By using this Website and shopping with Lisa Franklin, You, as the visitor to the Website or a Lisa Franklin customer, accept and agree to be bound by the terms and conditions stated below. If it appears that you are a trade customer, we will contact you to set up a business account and in such circumstances different terms and conditions shall apply. These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Lisa Franklin is the trading name of Lisa Franklin Ltd, Company No. 09258553 with registered office at 251 Brompton Road SW3 2EP and VAT Registration No. 197347365

All correspondence should be addressed to the company’s registered office address:

In these terms and conditions the terms “we”, “us” and “our” refer to Lisa Franklin and “you” and “your” refer to any visitor to the Website, Clinic Privé or any Lisa Franklin customer.

“Goods” are those items which are displayed for sale on the Website.

”Treatment” means any treatment detailed on this website, marketing material or otherwise that is undertaken at Clinic Privé or authorised third party locations.

AVAILABILTY

We will use our best efforts to keep the Website as up-to-date as possible. However, as the Goods are produced in small batches to ensure optimum quality, we cannot guarantee the availability of Goods as they appear on the Website. Additionally, some products shown on the Website may not be available to purchase through retail stores at which Lisa Franklin products are sold, and vice-versa.

COMPLAINTS & QUERIES

Should you ever have the need to make a complaint, we will endeavour to respond as soon as possible. Please contact our Customer Services Team by email at info@lisafranklin.london, or by phone on 0207 752 0217.  Subject to our privacy policy, in relation to any unsolicited information that you send us, either thoughts, queries, suggestions or ideas regarding Our products or suggested products by you, you hereby grant Lisa Franklin a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology, either alone or as part of other works.

CONTENT

The Website is owned and operated by Lisa Franklin Ltd. The design and content featured on the Website, including images, artwork, graphics, logos, photography and text are copyrights and trademarks, and controlled or licensed by Lisa Franklin ltd. The site is protected by copyright and all worldwide rights, titles and interests are reserved.

We have taken great care in creating this Website and to the best of our knowledge have ensured that all the details, descriptions and pricing on all Goods are accurate. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. We reserve the right to change primary and secondary packaging designs and materials from time to time. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update product information at any time without prior notice. We have also tried our best to display the Goods as accurately as possible on the Website. However, we cannot guarantee that your monitor’s display will accurately reflect either the colour or the size of the Goods.

DELIVERY

Please refer to the separate “Delivery” section on the website. We would ask you to inspect the Goods upon delivery to check that your order is complete. Should there be any problem with your delivery, please notify us as soon as practicable and in any event within 48 hours of receipt of the Goods.

ENTIRE AGREEMENT

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

INDEMNITY

By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Lisa Franklin, its directors, offices and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the www.lisafranklin.london service, Treatments undertaken and your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

INTELLECTUAL PROPERTY RIGHTS

The rights in the designs and the content of this Website are owned by Lisa Franklin. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without Our prior written consent.

Lisa Franklin is the owner of all trademarks in “Lisa Franklin” and “Lisa Franklin London” and “Clinic Privé” and “Pro-Effect”. All trademarks, product names, company names or logos featured on the Website are the property of Lisa Franklin.

LINKS

The links we have provided within the website are for interest only. We are not responsible for the content or accuracy of the information provided on these websites.

LOST OR DAMAGED GOODS

In the event that any Goods are lost or damaged in transit please retain the Goods (where damaged) and contact us immediately, either by email to orders@lisafranklin.london, or by telephone on 0207 752 0217. In the case of faulty goods, please contact us within 5 working days to arrange a replacement. Please wait 7 working days from the date of your order before contacting us regarding non-delivery in case the delivery has been delayed.

OWNERSHIP OF GOODS

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

OFFERS & PROMOTIONS

All offers and promotions on lisafranklin.london are exclusive, unless otherwise stated, and cannot be used in conjunction with any other offer or promotion. Offers cannot be extended beyond their expiry date as stated. Complimentary skin consultation vouchers must be presented at point of sale, regretfully we cannot provide skin consultations without presentation of the voucher under any circumstances.

GIFT VOUCHERS

Gift vouchers for in clinic purchases are valid for 12 months from the date of purchase and cannot be extended or exchanged for any other product or service.

PAYMENT DETAILS & SECURITY

All payments to Lisa Franklin are handled securely. Payment will be debited from your card immediately on you placing the order for the Goods you have purchased. Upon processing a transaction, we will issue you with an electronic transaction receipt which will be sent to the email address you provide.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

PRICES

All prices are shown on the Website in GBP sterling, inclusive of UK VAT (Value Added Tax) currently at 20%. All payments may be made by any of the credit, debit or charge cards listed on the website on the day on which you place your order.

All transactions will be made in GBP sterling, and as the Buyer, You will be liable for any exchange rate charges made by your card provider.

All prices are as stated on the Website but Lisa Franklin reserves the right at any time to adjust prices without prior notice.

Overseas orders may be subject to local import duties and taxes for which You and not Lisa Franklin will be liable.

PRODUCT GUARANTEE

As our Goods are made in small batches to ensure premium quality, inconsistencies and variations will occur from batch to batch, which are expected. This is entirely normal. You, as the Buyer, shall accept minor variations and shall only be entitled to refuse the whole or part of the goods if the variations render the Goods totally unfit for the purpose for which they were sold. Airless pumps – due to the richness of our formulations and the airless system you will find the pump slowely resets after each pump, this is normal. It is also normal for delivery to be initially delayed on first use as the pump initially feeds the product through the system. 

WARRANTIES

Lisa Franklin is unable to provide any warranties in relation to Goods over and above its statutory obligations to provide Goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994. This does not affect your statutory rights as a consumer. No representation or warranty is given as to the suitability of the goods for any particular purpose and You shall satisfy yourself with this. Neither the Goods nor any information given in the Website are intended to, or claim to, diagnose, treat, alter, cure or prevent any skin disease or condition.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for any loss or damage, Treatment skin reactions direct or consequential, arising from the use of any Goods and/or Treatments undertaken; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees.

USE OF SITE GENERALLY

You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.

The intellectual property rights in all materials on the Site and supplied as part of the Products or Services (“Materials”) are owned by Lisa Franklin or its third party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies or the Materials.

Should you make a Submission to us, you agree to grant us an exclusive, irrevocable, perpetual licence to use it worldwide on the Site (and make it available to other users) and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that Lisa Franklin deems it necessary or desirable to do so for whatever reason.

You acknowledge that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the Website, but agree that Lisa Franklin may, at its sole discretion, choose to display any Submission or any part of a Submission that you make on the Website.

You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Submissions that you make to the Website.

You acknowledge that you will not be able to edit or delete any Submission after submission.

Any user who feels that any Submission made by other users is objectionable is encouraged to contact us at info@lisafranklin.london. We will review the relevant Submission as soon as is practicable and will take such action as it deems necessary, if any.

You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Lisa Franklin or any third party.

Lisa Franklin accepts no obligation to monitor the use of the Site. However, Lisa Franklin reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Lisa Franklin will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.

Lisa Franklin may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.

RIGHT TO ALTER TERMS AND CONDITIONS

We reserve the right to alter these Terms & Conditions without notice from time to time.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.


CLINIC PRIVÉ

CANCELATION POLICY

In consideration of our other clients and our skin specialists time we operate a strict cancellation policy.

Appointments cancelled or rescheduled within 24 Hours of the scheduled start time will be charged at the full treatment cost.

Appointments cancelled between 25 – 72 Hours a credit to the full value of the treatment(s) will be applied to your account.

Appointments cancelled with more than 72 Hours notice will receive a full refund.

We may at our sole discretion provide you with appointment reminders via phone, text or email, but It remains your sole responsibility to adhere to the cancellation policy. We will not tolerate any abuse of any kind of our staff members for your failure to comply with this policy.

If you book via the telephone a member of the clinic team will ask for valid card details of which a 100% deposit to the full treatment(s) cost will be taken. Unfortunately we cannot accept any booking without valid card details and a deposit being paid.

You hereby agree to all payments in accordance with this policy. We are registered in accordance with and adhere to the Data Protection Act. This website and our booking system are fully encrypted.

Pre-paid courses are non-refundable.

APPOINTMENT TIMES

Please keep in mind that arriving late for a scheduled treatment will result in a necessary reduction in the treatment time that will be billed at full treatment price.

HEALTH CONDITIONS

We require all clients to complete an About You form and advise us of any health conditions, allergies, injuries or surgeries which could affect your choice of treatment. You freely assume responsibility for providing full and accurate disclosure. We are HIPAA and Data Protection compliant and all personal data is collected and stored in accordance with these principles.

When applicable you agree to inform your General Practioner of all treatments undertaken, or by agreeing to these terms and conditions you exercise your right not to inform your General Practitioner.

IN CLINIC AND OUTSIDE EVENT DEMONSTRATIONS

You freely assume responsibility for any risks of complications or injury from known or unknown causes associated with, relating to, or otherwise arising out of any treatment.

PREGNANCY

Please inform us if you are an expectant mother and we will have the pleasure to guide you through the skin treatments and products that are available for you.

AGE POLICY

We are delighted to offer Skin Treatments for people 16 years old or above. If you are under 16 years old, you must be accompanied by an adult for the whole duration of the treatment. You and your guardian will be required to sign our consent form before any treatment is undertaken.

PERSONAL BELONGINGS

We regret that we cannot be held responsible for any loss or damage to personal articles left on the clinic premises. Please keep all valuables with you.

TREATMENT PRICES

We reserve the right to amend our prices from time to time. Our online booking system will always show up to date prices.

MEMBERSHIP

Membership applies to Skin Specialists only. Any unused monthy treatments cannot be rolled over. All treatments and benefits are for member use only. All standard cancellation policies apply with the addition of those already mentioned here. If a payment is cancelled at any stage, the member will lose their complimentary treatment after 12 months. Can’t be used in conjunction with any other promotion or offer on treatments outside the member benefits. We reserve the right from time to time and with fair notice to amend membership fees and benefits. A minimum period of 3 months for new members is required. Cancelation within this period will result in the remaining payments for the period becoming duly payable.

COMPETITIONS

Competitions on social or events: All entrants must include their full name and contact details. Winner will have 6 months to claim their prize. If the winner doesn’t respond within 10 working days the prize will be offered to the next randomly pulled entry. Anyone that signs up to a competition agrees that Lisa Franklin to contact them. All entrants agree to be contacted by Lisa Franklin marketing. No cash alternative. Treatment during Mon – Fri only and with a Skin Specialist.

PROMOTIONAL GIFT VOUCHERS

We may present promotional Gift Vouchers at certain events.

£50 T&C Apply: Skin Specialist only. Valid Mon – Fri only. Valid only on Repair Recover Renew at 90 or 120 minutes. Not to be used in conjunction with any other offer. Hard copy must be provided at time of appointment. Cancellation policy applies to full amount.

£100 T&C Apply: Only valid on spend over £300. Skin Specialist only. Valid Mon – Fri. Can be used on any treatment. Product can also be used. Not to be used in conjunction with any other offer. Hard copy must be provided at time of appointment. Cancellation policy applies to full amount.

GIFT VOUCHERS

Available for the gifted treatment. Please provide code at time of booking and provide a hard copy at time of appointment. Gift Vouchers are applicable to the same Cancellation Policy as above.

CURRENT PROMOTION