Shipping & Returns

 

Shipping Domestic UK

£5.50 for all UK orders - We aim to deliver your order as quickly as possible, but please allow 2-5 days.

EU & REPLUBIC OF IRELAND

Standard delivery £10.00, please allow 5-7 working days

USA & REST OF THE WORLD

Standard delivery via Royal Mail Air Mail £15.00. We aim to get your order to you within a few days, but please allow up to 7 days. The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation.

Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. Unfortunately we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered.

Please email us at orders@lisafranklin.london if you have any specific postal requests.

Returns

If after placing an order you do change your mind, you are entitled to cancel the order within 24 hours of it being placed, subject to the Goods not having already left the Lisa Franklin premises. To cancel an order you need to contact us either by email on orders@lisafranklin.london or by telephone on 0207 752 0217.

If you are not completely happy with your purchase, please simply return the unused Goods to us in their original condition within 7 days of receipt. Unfortunately, we cannot make a refund for goods which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction. Otherwise, We can only accept returns if the Goods are unfit for the purpose. Your statutory rights are not affected.

We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Goods) on receipt of unused Goods in their original condition.

Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the address below in the original outer packaging or any other secure packaging.

Lisa Franklin Ltd, 186 Sloane Street, London SW1X 9QR

The Goods are your responsibility until they reach us. For your own protection, we recommend that you send the Goods using a delivery service that insures you for the value of the Goods